One patient record
Everything a patient does in the portal writes back to the same chart your clinicians work in — not a separate patient app bolted onto a legacy system.
Patient Portal
Patient portal — everything the patient needs, one login
Ona's patient portal is a single, mobile-first web app where patients log in once to book and reschedule visits, complete intake, sign consents, message the care team, view results, documents and prescriptions, pay invoices, and join telehealth — giving your practice patient self-service in one place, with nothing to install.
- One login, nothing to install
- Book and reschedule
- Complete intake, sign consents
- Secure messaging
- Payments and invoices
The patient portal is the patient-facing side of Ona's all-in-one practice management platform. It is a browser-based web app — no download — that patients reach from an emailed invite tied to their own record. One login covers booking, intake, consents, secure messaging, records, payments, the food journal, and telehealth, so the portal becomes the relationship between visits.
It's built for the practice types Ona serves — primary care, behavioral health, physical therapy, women's health, nutrition, integrative and functional medicine, naturopathic doctors, and medspas. It fits any team that wants patients booking, completing intake, and paying for themselves instead of calling the front desk.
01 · Why it matters
The portal is the relationship between visits.
Most of a patient's year with you happens outside the visit. The portal is where it lives.
Patients need a way to reach you, read their results, pay their bill, and stay on track between appointments — without calling the front desk for every step.
A good portal makes the relationship feel close at hand. Bad ones feel like a filing cabinet with a broken login. We're aiming for the first kind — and being deliberate about what we keep out so the surface stays calm.
02 · Why Ona
One login, the whole relationship.
One login for the whole relationship
Booking, intake, consents, messaging, results, payments, food journal, and telehealth all sit behind a single sign-in.
Part of the whole platform
The portal ships inside Ona's AI-native, all-in-one CRM, EHR, and RCM system — not as a bolt-on.
Nothing to install
It runs in any modern browser, so patients reach it from an emailed invite. Native iOS and Android apps are on the roadmap.
Secure messaging with the care team
Direct chat threads with their clinician and the practice. No personal-phone sprawl, no “just call the front desk” for every small question.
Bills and payments in the open
Outstanding balances and invoices are visible in the portal, with secure online payment — so statements and surprise charges stop showing up in the mail.
03 · What the patient sees
A day in the life of the portal.
Invited and onboarded
The patient receives an emailed invite onto a sign-up flow tied to their existing record. There is nothing to download and it runs in any modern browser on phone or desktop.Book, intake, and sign — before the visit
From one login they book or reschedule visits, complete a conversational intake on their phone, and sign digital consents ahead of the appointment.Message the team, see the results
Secure messaging with the care team, plus lab results, documents, and prescriptions in one place.Pay and journal between visits
Patients view and pay invoices, and keep a photo-first food journal between visits.Join telehealth straight from the portal
Encrypted video with no separate app and no patient account to create.
“I went from calling my old clinic and sitting on hold to doing everything in one app. I know when my next visit is, I can see my results, and I don't miss the phone.”
04 · In practice
What it changes for your practice.
Solo clinician, no portal today
First working digital relationship with your patients.
For solo clinicians moving off paper, the portal is often the first digital touchpoint a patient has with them. First impressions hold.
Small group
One account per patient, across the team.
Whoever the patient sees inside your practice, the portal stays the same. No duplicate accounts to reconcile.
Functional medicine
Journaling and habits meet the care plan.
Food journal entries surface to the clinician alongside labs and supplement protocols. Between-visit care stops being guesswork.
Behavioral health
A calm, quiet home for a sensitive relationship.
Low-contrast, low-noise UI and tightly scoped messaging make the portal feel supportive rather than demanding.
FAQ
Common questions.
What is a patient portal?
A patient portal is a secure web app where patients handle their own care admin — booking, intake, consents, messaging, records, and payments. Ona's portal does all of this from one login, in any browser, with nothing to install.
What can patients do with patient self-service in Ona?
Patients book and reschedule visits, complete conversational intake, sign consents, secure-message the care team, view results and prescriptions, pay invoices, and keep a food journal. No phone calls to the front desk are needed.
Can patients book, complete intake, sign consent, and see their records with one login?
Yes. One login covers booking, intake, consents, records, results, documents, prescriptions, messaging, payments, the food journal, and joining telehealth — all tied to the same chart your clinicians use.
Do patients need to download an app to use the patient portal?
No. The portal is a mobile-first web app that runs in any modern browser. Patients get an emailed invite tied to their record and sign in — nothing to install. Native iOS and Android apps are on the roadmap; PWA-style install is being considered too.
Is the patient portal HIPAA compliant?
Yes. Patient data is encrypted in transit and at rest, messaging and video are end-to-end encrypted, and access is role-scoped with audit trails.
Can patients connect wearables or outside records?
Patients and staff can upload documents and outside PDFs to the record. Direct integrations with Apple Health, Google Fit, or wearables aren't part of today's feature set.
How do you handle accessibility?
We design for high contrast, readable typography, and keyboard-navigable flows. Formal WCAG conformance claims we're not ready to make yet — if accessibility compliance is a procurement requirement, tell us and we'll walk you through our current state honestly.
Can we brand the portal with our logo and colors?
Not today. Your patients see a consistent Ona portal tied to your practice's name and booking link. Deeper white-labeling is a roadmap conversation.
Ready when you are
Give patients a reason to open the app.
Walk through the patient seat in a 15-minute demo — then see your side of the same data.