How can we help?
Guides for everything in Ona — from your first patient record to your first paid claim.
For admins
Setting up and running the practice: team, scheduling, communication, billing and insurance.
Scheduling & online booking
Team calendars, booking appointments and your online booking page.
Communication
The omnichannel inbox, texting, email, calls, your channels and notifications.
Faxes & referral inbox
Sending and receiving faxes, fax contacts and the incoming referral inbox.
Insurance & claims
Insurance setup, enrollment, fee schedules, claims, ERAs and eligibility.
For clinicians
Seeing patients: your day, the chart, notes, orders, referrals and AI tools.
Visits
Finding your way around a visit, statuses, the pre-visit briefing, telehealth and recording.
Patient chart
Cases, diagnoses, medications, vitals, media and everything else in the chart.
Charting & notes
Note templates, AI-drafted notes, signing, amending, sharing and procedures.
Reference
Statuses, permissions and fixes for common problems.
From empty workspace to first paid visit.
Can’t find what you’re looking for?
Book a demo and we’ll walk you through it live — or email [email protected] and a human will help.