01Conventional care

Give the clinic back its clinical hours.

Primary care drowns in documentation — close to two hours of paperwork for every hour of care. Ona's ambient scribe and AI receptionist hand those hours back, so a shrinking workforce isn't stretched any thinner.

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For primary care

Chapter 01

Primary Care

The single biggest driver of primary-care burnout isn't the patients — it's everything around them. For every hour in the room, clinicians spend nearly as long again on notes, charting and the phones, and a worsening workforce shortage means the people left are asked to carry more of it each year.

Ona attacks the load at its source. The ambient scribe drafts the note while you talk, the AI receptionist absorbs the calls that used to pull staff off care, and prescriptions and invoices close out inside the chart. The job stays clinical; the busywork stops compounding.

01 · Where Ona shows up first

The three things most clinics in this category keep returning to.

Every feature in Ona is available to every plan — but these are the ones this audience tends to lean on hardest.

The note drafts itself while you talk.

Consent-first ambient recording turns the visit into a structured draft against SOAP, your custom template or freeform. Placeholders pull patient and consultation data automatically, so the first draft is already 90% there — you review and sign in your voice.

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Phones that don't pull staff off care.

A voice-first AI receptionist picks up every call, books against your live calendar and triages anything urgent to a human — 24/7. The front desk stops choosing between the patient at the counter and the one on the line.

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Prescriptions sent without leaving the chart.

An embedded DoseSpot dispensary sends legend and controlled medications with full EPCS, two-factor signing and the audit trail written for you. Refills come back to the same queue; the structured medication list stays honest.

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02 · A day in primary care

From the first ring to the last signature.

The phones are handled before the doors open.
The AI receptionist answers overnight and early-morning calls, offers slots that match real-time availability and books them. Only the genuinely urgent reaches a human, as a structured note.
The visit stays in the room.
You hit record, the patient sees a consent banner, and you talk the way you always do. The transcript is diarised and drafted against your template in the background — no laptop wall between you.
The note is ready before the next patient.
Review, adjust, sign. Prescriptions go out through the embedded dispensary in the same flow, so nothing waits for the end of the day.
Nothing spills into the evening.
Invoices are out, messages are triaged, tomorrow's calendar is confirmed. The two-hours-of-paperwork tax simply isn't there to pay.

03 · Also relevant

Everything else in Ona, still on your side.

Behind the three above, the rest of the platform keeps doing its quiet work.

Tap any of the above to read its full page — or see the complete catalogue.

FAQ

Primary Care — common questions.

How much of the note does the scribe actually write?

Enough that you're editing, not authoring. Recording runs in the room or over telehealth, drafts against SOAP, your own template or freeform, and pulls patient and consultation data into placeholders — so the first draft lands close to done.

Does the AI receptionist really cut the phone load?

It answers every call 24/7, books against your live calendar, and only escalates the urgent ones to a human as a structured note. Missed calls stop becoming missed patients, and the front desk stops living on hold.

Can I prescribe without a second system?

Yes. E-prescribing is embedded via DoseSpot — legend medications, controlled substances with EPCS, refills and interaction flags — all posting against the structured medication list on the chart.

What if something breaks mid-clinic?

You reach a real Ona specialist through in-app chat, day or night, weekends included — with screen-share when we need to see the problem.

Ready when you are

See Ona in primary care, in 15 minutes.

Book a demo and we'll walk through your own workflows — no slides, no pitch.

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Give the clinic back its clinical hours.

The note drafts itself while you talk.

Phones that don't pull staff off care.

Prescriptions sent without leaving the chart.

The phones are handled before the doors open.

The visit stays in the room.

The note is ready before the next patient.

Nothing spills into the evening.

See Ona in primary care, in 15 minutes.