Specialties01Conventional care
Give the clinic back its clinical hours.
Primary care drowns in documentation — close to two hours of paperwork for every hour of care. Ona's ambient scribe and AI receptionist hand those hours back, so a shrinking workforce isn't stretched any thinner.
The single biggest driver of primary-care burnout isn't the patients — it's everything around them. For every hour in the room, clinicians spend nearly as long again on notes, charting and the phones, and a worsening workforce shortage means the people left are asked to carry more of it each year.
Ona attacks the load at its source. The ambient scribe captures the visit while you talk and the note drafts from it, the AI receptionist absorbs the calls that used to pull staff off care, and prescriptions and invoices close out inside the chart. The job stays clinical; the busywork stops compounding.
Three things primary care practices lean on.
Ambient recording turns the visit into a speaker-labeled transcript, and Ona drafts your SOAP note or your own template from it when you choose Generate, filling only the fields you marked from the recording, intake and chart. You review and sign in your voice.
Explore Clinical NotesFrom the first ring to the last signature.
Step 01
The phones are handled before the doors open.
The AI receptionist answers overnight and early-morning calls, offers slots that match real-time availability and books them. Everything else waits in Omnichannel with a summary of each call.
Step 02
The visit stays in the room.
You hit record and talk the way you always do. A few minutes after you save, the transcript is on the visit, labeled by speaker — no laptop wall between you.
Step 03
The note drafts from the transcript.
Review, adjust, sign. Prescriptions go out through DoseSpot, embedded in the same visit, so nothing waits for the end of the day.
Step 04
Nothing spills into the evening.
Invoices are out, messages are triaged, tomorrow's calendar is confirmed. The two-hours-of-paperwork tax simply isn't there to pay.
Primary Care, answered.
How much of the note does the scribe actually write?
Enough that you're editing, not authoring. Record in the room or on a video visit, then generate against SOAP or your own template: Ona fills the fields you marked from the transcript, intake and chart, and leaves anything it can't support open for you to finish.
Does the AI receptionist really cut the phone load?
It picks up whenever your team can't, around the clock, books against your live calendar, and leaves a summary, recording and transcript on every call. Missed calls stop becoming missed patients, and the front desk stops living on hold.
Can Ona bill chronic care management?
Yes. Staff and clinicians log between-visit time against each patient's care plan, enrollment requires a signed CCM consent, and each month closes into draft CCM claims — 99490 and 99491 with their add-ons by default. Verify the thresholds against current CMS rules for the year you bill.
Can I prescribe without a second system?
Yes. E-prescribing is embedded via DoseSpot — legend medications, and controlled substances with the EPCS add-on — with sent prescriptions charted on the medication list and refill requests arriving in Ona's notification bell.
What if something breaks mid-clinic?
Email the Ona team and a real person replies. Ona is primarily a business-hours team that stays responsive outside those hours, and the Help Center's step-by-step guides are one click from every screen in the app.
See Ona in primary care.
Book a demo and we'll walk through your own workflows — no slides, no pitch.
- Live walkthrough
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- 14-day free trial