Specialties09Integrative & cash-pay
Win on retention, not just the next new face.
New-client growth has cooled, so retention — memberships, recall, repeat visits — is the lever that matters now. Ona ties online booking, reminders, packages and memberships together in one system.
The growth math for medspas has flipped. New-client acquisition has softened and even existing clients visit a little less, so the practices pulling ahead are the ones winning on retention — which is exactly why membership and recall programmes are growing. The strain is operational: high appointment volume and paperwork without a central system tying scheduling, packages and recall together.
Ona is that central system. Online booking keeps the high-volume calendar full, reminders and confirmation requests cut no-shows, and packages and memberships are sold and booked on the same booking page — all in one place rather than four.
Three things medspas & aesthetics practices lean on.
Self-service booking against real-time availability across the team, with confirmations, reminders and reschedules automated. The volume of appointments that strains a front desk runs on rails.
Explore Scheduling & BookingFrom first visit to a client who keeps coming back.
Step 01
The calendar stays full.
Self-service booking against real-time availability with automated reminders and reschedules keeps a high-volume schedule running without the front desk living in email.
Step 02
Payment that fits the package.
Clients buy packages and join memberships on the booking page, paying by card, and each covered visit draws down what they bought.
Step 03
Fewer empty chairs.
Reminders and confirmation requests go out by email or SMS before every visit, and optional late-cancellation and no-show fees protect the booked time.
Step 04
A relationship that compounds.
The portal and HIPAA-grade chat keep the client connection warm between visits, so retention builds on a real relationship rather than a discount.
- InventoryStock by location, vials by the mL.
- Memberships & PackagesRecurring plans and prepaid visits.
- Billing & PaymentsInvoices, cards, copays, late fees.
- Reminders & AlertsVisit reminders, patient texts, team alerts.
- Patient PortalSelf-service for patients and families.
- Omnichannel InboxCalls, texts, email and chat, together.
- Patient ChartOne coded record per patient.
MedSpas & Aesthetics, answered.
How does Ona help with retention?
Memberships and packages are sold and booked on your booking page, reminders and confirmation requests keep booked visits from going empty, and the patient portal plus messaging keep the relationship warm between visits.
Can it handle packages and membership-style billing?
Yes. Memberships bill monthly or yearly and can include services, packages and extras that refill each period, and packages sell a set of visits for one price. Clients join or buy on the booking page, and covered visits draw down as they're booked — all in the same flow as scheduling.
Can Ona chart injections and track product inventory?
Yes. Procedures map injection points on Face — front, Face — side or Body — full diagrams, or on a photo, each with a product and quantity. Completing the procedure deducts that stock once, and Inventory lists low stock and anything expiring soon.
Will it keep up with appointment volume?
Self-service booking against real-time availability, with automated confirmations, reminders and reschedules, keeps a high-volume calendar running without overloading the front desk.
How do clients stay engaged between visits?
The mobile-first portal keeps visits, documents and messages in one login, and HIPAA-grade chat keeps a direct, professional line open — so the relationship doesn't go cold between appointments.
See Ona in medspas & aesthetics.
Book a demo and we'll walk through your own workflows — no slides, no pitch.
- Live walkthrough
- Free data migration
- 14-day free trial