One system
Alerts fire from the same platform that runs your scheduling, charting, consents, billing, and chat — no separate notifications tool to wire up. Ona combines EHR, CRM, and RCM in one place.
Notifications
Role-aware clinic alerts and patient notifications
Ona notifications are per-event alerts that tell your clinic team what needs attention — new patient interviews, signed consents, booking-page appointments, and chat messages — delivered by email today, plus in-app unread counts. Admins set workspace defaults; each person tunes their own, so the right role sees the right alert without inbox noise.
- Per-event email toggles
- In-app unread counts
- Per-user defaults
- Workspace-level controls
Notifications is the alerting layer of Ona's AI-native, all-in-one practice management platform. It sends a small, curated set of per-event emails — grouped under Organization, Meetings, Chat, and Patient updates — and shows in-app unread counts for chat, so your team hears about what matters without drowning in noise. Every email links straight to the record inside Ona.
It's built for the whole clinic team — clinicians, front-desk staff, and admins — across Ona's specialties, from primary care and behavioral health to nutrition, women's health, functional medicine, and medspas. It fits solo practices and multi-provider clinics where different roles need to watch different events.
01 · Why it matters
When alerts are noise, the one that mattered gets missed.
A short, honest list of what Ona emails you about — and a tidy switch per event.
Every clinic we've seen with paging-app chaos has the same pattern: staff quietly silence everything, and the one alert that really mattered gets missed. It's not a discipline problem — it's a design problem.
We start with a small, well-scoped set of events and let each clinician decide which ones they want by email. Anything inside the app already has unread counts. Fancier routing — quiet hours, escalation, on-call, Slack & Teams — is on the roadmap rather than pretending to exist.
02 · Why Ona
A simple, honest notification surface.
One patient record
Every alert links back to the exact booking, patient, or message, so there is no hunting across apps.
Role-aware defaults
Admins set the workspace baseline and each user overrides for their own account, so a front-desk booking alert and a clinician's consent alert never collide.
Only documented events
Ona ships a small set of notifications rather than a pile you end up silencing — only events explicitly wired up and documented in settings send an email.
Grouped by category
Settings live under clear headings: Organization, Meetings, Chat, and Patient updates. No hunting through a single long list.
Autosave as you toggle
Flip a switch and it's saved. A small inline indicator confirms so you're never unsure whether it stuck.
03 · How it works
Event happens, a tidy email follows.
An event fires
A booking-page appointment, a completed patient interview, a signed consent, or a new chat message — any of the supported events.Preferences decide
Each user's preference says whether they want an email for this event type. No preference means the workspace default.Delivered once, linked back
The email links directly to the record in the app — the booking, the patient, the message — so one click drops you where the work is.In-app counters update
Chat rooms show unread counts in the workspace so you skip email for things you are already watching in the app.Admins set the baseline
Organization-wide defaults are set by admins; clinicians and staff adjust their own toggles, and each change autosaves.
“I turned off what I didn't want to hear about and kept what I did. Nothing clever — and finally my inbox feels honest.”
04 · In practice
Sensible defaults for common roles.
Clinicians
The patient-update emails, not the rest.
Keep interviews-completed and consent-received on; quiet the broader organization emails you don't need.
Front desk
Stay on top of meetings and booking-page activity.
Booking-page appointments email the desk so scheduling stays visible without a dashboard refresh every hour.
New teammates
Organization welcome emails stay on.
When someone joins the workspace, org-level emails make the arrival visible. Toggle off once onboarded.
Focused clinicians
In-app only.
Prefer to live in the app? Turn email toggles off; keep the unread counts inside the workspace as your signal.
FAQ
Common questions.
How do patient notifications work in Ona?
Ona emails your team when patient activity needs attention — a completed interview, a received consent, or a new chat message — under the Patient updates and Chat categories. Each user chooses which of these emails they get, and every email links to the patient's record.
Can I get appointment alerts when someone books?
Yes. Booking-page appointments are a per-event email you can switch on, so front-desk staff keep scheduling visibility. The email links straight to the booking inside Ona.
How do role-aware clinic alerts work?
Admins set workspace-level defaults, then each person overrides them for their own account. In practice, clinicians keep interview and consent alerts, front desk keeps booking-page alerts, and admins keep organization-level defaults for the team.
What notification channels does Ona support?
Email today, plus in-app unread counts for chat. SMS and push notifications are on the roadmap. Ona does not route alerts into Slack or Teams yet, and there are no quiet-hours or escalation rules today.
Can admins set defaults for the team?
Yes — workspace-level defaults for notifications, with each user able to override for their own account.
Does every event send an email?
Only the ones we've explicitly wired up and documented in settings. We'd rather add events deliberately than spam inboxes by default.
Ready when you are
Turn down the noise — without missing what matters.
Bring your current notification frustrations to a 15-minute walkthrough; we'll show you what we send and what's on the way.