01
Self-service booking across your team.
Patients pick a service, a clinician and a slot against real-time availability — with reminders, reschedules and timezone handling built in. The phone tag drops off.
Explore Online scheduling06Clinical focus
Cross-sectional care, one clean chart.
Family medicine is cross-sectional — paediatric, chronic, acute, preventive, often in one morning. Ona keeps the whole visit in the same product, so switching modes between patients stays cheap.
For family medicine
Chapter 06
Family Care
Family medicine moves between visit types all day. The system you use has to make each switch feel cheap, because every switch is a few minutes you owe the next patient.
Ona was built around the chart rather than the visit type. The same ambient scribe, the same scheduling, the same messaging and billing covers everything from a short acute appointment to a longer chronic review — so you walk into each room already holding the context.
01 · Where Ona shows up first
The three things most clinics in this category keep returning to.
Every feature in Ona is available to every plan — but these are the ones this audience tends to lean on hardest.
02
One scribe across every visit type.
Consent-first recording drafts against SOAP, your custom templates or freeform. Placeholders pull patient and consultation data automatically, so the first draft is already close.
Explore Automated charting03
Orders and prescriptions, in the chart.
Lab orders and supplement protocols live on the record through an embedded Fullscript dispensary. Results and order status sync back; a separate Medications section keeps the prescription list legible at a glance.
Explore Labs & Supplements02 · A morning in family care
Different visit types, one clean record.
The day starts on the right information.
Overnight messages, lab updates and unread notifications roll up into a unified inbox linked to the patients and tasks that triggered them — so preparation takes minutes, not hours.Acute visits stay quick.
Self-service booking, short templates and an ambient scribe that drafts from the visit itself keep a 10-minute appointment at 10 minutes.Chronic visits go deeper.
Template placeholders pull patient and consultation data automatically, so the note opens with the right context. You adjust the plan, not the paperwork.The loop closes at checkout.
Itemised invoices generate from consultation codes, labs and prescriptions. Patients pay by card, bank transfer or payment plan — receipts clear before they reach the car park.
03 · Also relevant
Everything else in Ona, still on your side.
Behind the three above, the rest of the platform keeps doing its quiet work.
- Patient PortalOne login for everything.
- AI receptionistsPicks up every call, 24/7.
- Billing & InvoicingInvoices and payments in one flow.
Tap any of the above to read its full page — or see the complete catalogue.
FAQ
Family Care — common questions.
Does the ambient scribe handle short acute visits?
Yes. Recording runs in the room or over telehealth, against whichever template the visit needs — SOAP, your own, or freeform.
Do lab orders and prescriptions live with the chart?
Yes. Labs and supplement protocols go through an embedded Fullscript dispensary, with results and order status syncing back to the record. A separate Medications section keeps the prescription list readable.
How does billing work for family visits?
Itemised invoices pull from consultation codes, labs and prescriptions automatically. Patients pay by card, bank transfer or on a plan, and every transaction posts against the patient record.
What if the phones ring during a consult?
The AI receptionist answers, books against the live calendar, and only escalates anything urgent to the team as a structured note. Missed calls stop becoming missed patients.
Ready when you are
See Ona in family care, in 15 minutes.
Book a demo and we'll walk through your own workflows — no slides, no pitch.