01
A front desk that doesn't clock out.
A voice-first AI receptionist picks up every call, books against your live calendar and escalates anything urgent to a human — 24/7, no voicemail hell.
Explore AI receptionists01Business type
The whole back office, minus the back office.
One practitioner, one product. Ona answers the phones, runs your calendar, drafts your notes and handles invoicing — so the only thing you open between patients is the next chart.
For solo & private practices
Chapter 01
Private Practice
Solo practice is the cleanest case for an AI-native operating system. There's no IT department to mediate and no change committee to slow things down — just you, a laptop and the urgent question of what still needs doing once the last patient has left.
Ona covers the parts that used to spill into the evening. The AI receptionist answers after hours. The ambient scribe has a draft note ready before you stand up. Invoicing closes out when the visit does. You stay a clinician, not an administrator.
01 · Where Ona shows up first
The three things most clinics in this category keep returning to.
Every feature in Ona is available to every plan — but these are the ones this audience tends to lean on hardest.
02
Notes done by the time you stand up.
Consent-first recording turns the visit into a structured draft against your chosen template — SOAP, your own format, or freeform. You review and sign, in your voice.
Explore Automated charting03
Invoicing that closes the loop with the visit.
Itemised invoices pull automatically from consultation codes, labs and prescriptions. Patients pay by card, bank transfer or on a payment plan — receipts go out the moment a payment clears.
Explore Billing & Invoicing02 · A day in a solo clinic
From the first ring to the last signature.
The phone rings at 7:58am.
Ona's AI receptionist answers, offers the caller slots that match your real-time availability, and books them. Anything it can't handle is triaged up to you as a structured note.The visit starts at 9:00am.
You hit record, the patient sees a consent banner, and you talk the way you always do. The transcript is diarised and drafted against your template in the background.The note is ready before the next patient.
You review, adjust, sign. The draft is already close because placeholders pulled patient and consultation data automatically.End of day: nothing left open.
Invoices are out. Messages are triaged. Tomorrow's calendar is confirmed. No 9pm catch-up session with the chart.
03 · Also relevant
Everything else in Ona, still on your side.
Behind the three above, the rest of the platform keeps doing its quiet work.
- Online schedulingSelf-service team booking.
- Patient PortalOne login for everything.
- 24/7 supportReal humans, in-app, 24/7.
Tap any of the above to read its full page — or see the complete catalogue.
FAQ
Private Practice — common questions.
I'm a team of one. Is this overkill?
Ona is built to cover solo practice end-to-end. You get the same AI receptionist, ambient scribe, scheduling and billing the larger clinics use — without features you don't need.
Does the ambient scribe work on in-person visits or only telehealth?
Both. Recording runs in the room or over telehealth — the scribe produces a diarised transcript and a draft note either way.
Where do payments actually land?
Card, bank transfer or a payment plan. Every transaction posts against the patient record, so balances, refunds and statements are always one click away.
What if something breaks at 9pm on a Sunday?
You reach a real Ona specialist through in-app chat, day or night, weekends included — with screen-share on the table if we need to see the problem.
Ready when you are
See Ona in private practice, in 15 minutes.
Book a demo and we'll walk through your own workflows — no slides, no pitch.