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Choosing the logo on invoices and superbills

Upload, replace, or remove your practice logo for invoices, superbills, and other patient-facing pages. Changes are staged until you save the organization's settings page.

Billing & payments3 min readUpdated

Use the Logo section in Settings → Organization to control the logo patients see on invoices and superbills. The same logo is also used on other patient-facing pages.

In Settings → Organization, upload a practice logo in Logo when you want patients to see your branding instead of Ona on invoices and superbills.

1Practice logo2Upload logo

Use Practice logo (1) to preview the current logo or the new one you picked, and use Upload logo (2) to choose a file.

  1. In the left sidebar, click Settings. In the settings menu, click Organization.
  2. In Logo, select Upload logo. If you already have a logo, select Replace.
  3. Choose a PNG, JPEG or WebP file that is no larger than 2 MB.

Ona shows the image in Practice logo as a preview. The change is staged first, so patients do not see the new logo until the page is saved.

In Settings → Organization, remove your practice logo in Logo when you want invoices and superbills to show Ona instead.

  1. In the left sidebar, click Settings. In the settings menu, click Organization.
  2. In Logo, select Remove.

The logo is marked for removal when the page is saved. After the page is saved, patients see Ona instead of your practice logo on invoices and superbills.

What can't I do here?

In Settings → Organization, logo changes in Logo are limited in these ways:

  • Staff and clinicians cannot manage this setting.
  • You can upload only one logo file at a time.
  • The file must be a PNG, JPEG or WebP image.
  • The file cannot be larger than 2 MB.
  • Uploading, replacing or removing a logo does not publish the change right away. The change waits until the page is saved.

Common questions

This logo is used on patient-facing pages, including invoices and superbills.

What file types can I use?

You can use PNG, JPEG or WebP. The file must be 2 MB or smaller.

Why didn't my new logo show up yet?

Uploading or removing a logo only stages the change first. Patients see the new result after the page is saved.

What happens if my file is too large or the wrong type?

Ona shows an error that says Can't use that image. Choose a PNG, JPEG or WebP file that is 2 MB or smaller.

What happens if Ona can't read the file?

Ona shows an error that says Couldn't read that file and asks you to try a different image.

Related guides

Invoicing patients and collecting paymentsReview patient invoices, create and edit draft invoices, issue them to patients, and collect or record payments. Use the organization-wide Invoices page, a patient's billing page, or a visit's invoice card depending on your role and workflow.14 min readFrom visit billing to superbill and claimCreate and review a superbill from a completed visit, then finalize, download, or void it. Start a draft claim from the visit’s Insurance page when the claim workflow is available.6 min readSetting up your workspaceSet up your own profile, your organization contact details, branding and privacy setting, and the locations and rooms your team works from.8 min read

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