Your Ona plan and subscription
Review your organization's subscription, update billing details, view invoices, choose a billing cycle when pricing is ready, and open checkout or subscription management from Settings.
Your subscription lives under Settings → Subscription. In the left sidebar, click Settings (at the bottom). In the settings menu, under Practice, click Subscription. Use this page to see your organization's current billing state, update billing details, review invoices, and take the next step when Ona shows one.
How do I review my current subscription?
In the left sidebar, click Settings (at the bottom). In the settings menu, under Practice, click Subscription to review your organization's current plan and billing status. Use Settings (1) to open the settings area, then Subscription (2) to open this page.
The Subscription section shows your Status (1) badge and these details when they are available: Price (2) is the monthly or yearly amount, Billing cycle (3) shows Monthly, Yearly, or Monthly, 12-month commitment when your organization has a commitment term, and Renews On or Ends On (4) shows the current period end date. If the subscription is set to cancel, the label changes to Ends On. The same section also shows Contract and Commitment when those details are available.
If your trial or free period is still open, Ona shows how many days remain or the date your first charge begins.
If Ona can't load your subscription, the page shows Unable to load subscription. Refresh the page, or contact support if it still does not load.
How do I subscribe when pricing is ready?
On the same page, when your pricing has been configured and the page shows Your plan, checkout is available only after you accept the required agreements.
- In Your plan, choose Monthly or the 12-month option when it appears in place of Yearly. An option is disabled if that billing cycle is not priced for your organization.
- Review the price shown for the selected billing cycle.
- If the 12-month option appears, tick the commitment checkbox before checkout.
- Tick each required agreement. Ona always requires the Business Associate Agreement (BAA) (1), Terms of Use (2) and Privacy Policy (3). If your plan includes a service agreement, it also requires the Service Agreement.
- Select Agree & Checkout (4).
Ona sends you to checkout. While the redirect starts, the button reads Redirecting to checkout.... After a successful checkout return, Ona shows Confirming your subscription — this usually takes a few seconds. while the subscription is confirmed.
If you leave checkout without completing it, Ona shows Checkout cancelled and Your subscription wasn't changed.
How do I add a payment method after signing a contract?
On the same page, when the page says your contract is signed but a card is still needed, the agreement choices and billing cycle are already recorded, including any 12-month commitment, so the page sends you straight to payment.
- Find Payment method.
- Review the accepted contract date and amount shown.
- Select Continue to payment.
Ona sends you to checkout to add payment details. While the redirect starts, the button reads Redirecting to checkout....
How do I manage my current subscription?
On the same page, when Manage subscription appears in the top right, the button appears when your organization has a subscription and no payment method step is needed.
- Select Manage subscription.
Ona opens the subscription management page. While it opens, the button reads Opening....
What if pricing is not ready yet?
On the subscription page, check whether your organization has pricing configured. If pricing is not ready, the page shows Your pricing is being prepared under Pricing. Use Plan pricing (1) to review the priced items, and Agree & Checkout (2) to see the disabled checkout button.
Pricing is tailored to each clinic. When Ona shows priced features, it groups e-prescribing and EPCS under Prescribing and shows per-prescriber counts and labels. Select Contact sales to email [email protected] with the subject line Subscription pricing.
Subscription statuses
On the subscription page, use the status badge to understand what action, if any, your organization needs to take. Use Status badge (1) to read the current state, then check Price (2), Billing cycle (3), Renewal or end date (4), and Commitment when it appears for the subscription summary.
| Status | What it means |
|---|---|
| Active | Your subscription is active. If you are still inside a free period, the page shows when your first charge begins. |
| Trial | Your organization is in a trial. The page shows when the trial ends when that date is available. |
| Past due | Your last payment didn't go through. Update your payment method to keep your subscription; Ona keeps retrying in the meantime. |
| Unpaid | Ona couldn't collect payment and the subscription is suspended. Update your payment method to restore access. |
| Cancelled | The subscription has been cancelled. Subscribe again to restore access for your team. |
| Expired | The free trial has ended. Subscribe to restore access for your team. |
If an active subscription is set to cancel, Ona shows Subscription ending and the date it will end.
What can't I do here?
On the subscription page, only owners and admins can use this page.
You can't start checkout until all required agreements are ticked. If your organization has a 12-month commitment term, you also can't start checkout until the commitment checkbox is ticked. You also can't choose a billing cycle that has not been priced for your organization, including the 12-month option when Yearly is replaced with it.
If billing is not set up for your organization, Ona shows Billing isn't set up yet and asks you to contact support.
Common questions
Why is Agree & Checkout disabled?
Agree & Checkout stays disabled until every required agreement is ticked. If the 12-month option is shown, it also stays disabled until the commitment checkbox is ticked. It is also disabled while checkout is starting.
Why is Yearly or Monthly disabled?
That billing cycle is not priced for your organization. If your organization has commitment terms, Yearly may be replaced by the 12-month option instead.
What happens if checkout fails to start?
Ona shows Couldn't start checkout. If a more specific error is available, it appears with the message; otherwise, Ona asks you to contact support.
What does Past due mean?
Past due means the last payment did not go through. Update your payment method to keep the subscription while Ona retries the payment.
Does subscribing restore my team’s access?
When a trial has ended or a subscription was cancelled, the page says subscribing restores access for your team. If a free trial ended, Ona also says everyone’s setup is preserved exactly as they left it.
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